SU502: [Impact: Critical] HDD (ST16000NM002G, ST12000NM002G) firmware to contain EMI radiated emissions

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Last Updated:: 5/17/2022, 12:40:36 AM

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Summary

[Impact: Critical = EMI radiated emissions]

NetApp^® has identified that the drive models listed in the table below might exceed FCC radiated emissions electromagnetic interference (EMI) specifications. As a result, NetApp has implemented a drive firmware fix that can be upgraded non-disruptively to mitigate the issue. The updated firmware is available from the E/EF-Series Drive Firmware Download page on the NetApp Support site.

Update to minimum drive firmware NE02 for the affected drive part numbers and identification strings, below:

Part Number	Drive Identifier	Capacity
E-X4131A	ST12000NM002G	12TB
E-X4132A	ST12000NM002G	12TB
E-X4144A	ST16000NM002G	16TB
E-X4145A	ST16000NM002G	16TB

Issue Description

EMI-RE testing indicates 12GHz emissions radiating beyond NetApp Margin requirements. This could result in a negative impact on adjacent systems. Impact level would depend on the adjacent system susceptibility.

Solution

Update drive firmware per above Summary.

Online Firmware Update:

For E-Series systems on CFW (Controller Firmware) 8.20 and later, ODFU (Online Drive Firmware Update) is supported; ensure ODFU is enabled, and that the latest firmware is installed. Refer to the below Additional Information section.
Caveat: ODFU is a non-disruptive but manual process.

StorageGRID appliances (SG6060s):

Follow the same steps as the Upgrading SANtricity OS Software on the storage controllers using maintenance mode procedure documented in the 11.4 SG6000 maintenance guide. The difference being a drive FW upgrade is done while in maintenance mode instead of a SANtricity upgrade.

Additional Information

See Bug #1476164

In accordance with the Support Services terms, always update NetApp products with the latest version of firmware and software to provide the best reliability, availability, and serviceability:

Download drive firmware from the E/EF- Series Drive and Firmware Matrix.
Upgrade instructions: Upgrading drive firmware.
Upgrade instructions for StorageGRID appliances using maintenance mode: Upgrading SANtricity OS Software on the storage controllers using maintenance mode. The difference being a drive FW upgrade is done while in maintenance mode instead of a SANtricity upgrade.
For more information: How to obtain the latest drive firmware for E/EF-Series.

Hot spare drives: To best maintain the continuous presence of hot spare drives available in the system, adhere to Hot Spares Best Practices and follow the standard drive replacement process if a drive fails.

Active IQ System Risk Detection: For customers who have enabled AutoSupport^™ on their storage systems the Active IQ Portal provides detailed System Risk reports at the customer and site and system levels. The reports show systems that have specific risks as well as severity levels and mitigation action plans. Drives that are not running the latest firmware is an example of such a risk. Not upgrading to the most current drive firmware could leave the storage appliance vulnerable to undesirable behavior.

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