SU534: [Impact: Critical] FAS8200 and AFF A300 boot failures
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- Last Updated:
- 7/28/2023, 7:03:51 PM
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Summary
[Impact: Critical = Cluster data outage]
FAS8200 and AFF A300 storage systems might not boot due to BIOS hardware identification failures. System BIOS version 11.20 was released on April 7th, 2023 to help mitigate this issue.
Issue Description
FAS8200 and AFF A300 storage systems might not boot due to BIOS hardware identification failures, characterized by "BIOS POST" failure messages, such as:
- PCIe device missing
- Failed to determine the board type
See the Symptom section for a detailed list of examples related to these specific issues.
Symptom
The specific boot failures for this issue can show one of several symptoms, such as:
Examples of console messages include, but are not limited to the following:
Example 1:
Copyright (C) 2000-2003 Broadcom Corporation.
Portions Copyright (C) 2002-2018 NetApp, Inc. All Rights Reserved.
BIOS POST Failure(s) detected: PCIe device missing error detected. Abort AUTOBOOT
Example 2:
Portions Copyright (C) 2014-2018 NetApp, Inc. All Rights Reserved.
Error: Failed to determine the board type. Contact technical support for assistance.
Initializing System Memory ...
Loading Device Drivers ...
Configuring Devices ...
Solution
Proactive mitigation:
Software and firmware fixes have been implemented to address possible boot failures and system disruptions for FAS8200 and AFF A300 storage systems.
Upgrade ONTAP and System BIOS (version 11.20, bundled with the ONTAP image) to one of the releases below:
- 9.7P22 (published April 11, 2023)
- 9.8P18 (published April 19, 2023)
- 9.9.1P15 (published April 7, 2023)
- 9.10.1P12 (published April 25, 2023)
- 9.11.1P8 (published April 28, 2023)
- 9.12.1P4 (published June 15, 2023)
- 9.13.1RC1 (published May 4, 2023)
System BIOS version 11.20 is also available as a service image download. For comprehensive coverage of these issues with other related bug fixes, NetApp recommends upgrading to the ONTAP releases list above, which include System BIOS firmware 11.20.
The latest system BIOS firmware can be downloaded here: NetApp Support System Firmware download page
If the storage system cannot boot:
If a boot failure has occurred and the LOADER prompt on the controller module is available, update the BIOS:
- To install BIOS 11.20 or later using a web server:
- To install BIOS 11.20 or later using an external USB flash drive:
If the controller module fails to pass POST or cannot boot to the LOADER prompt, contact NetApp Technical Support for assistance.
Additional Information
- Bug ID 1540672 - Enhanced controller identification for AFF A300 and FAS8200 in BIOS 11.20
- Bug ID 1541400 - Enhancements for BIOS 11.20 and LOADER 6.0.17
- Bug ID 1533594 - Enhanced partner ID detection for AFF A300 and FAS8200 systems
- How to prepare for an ONTAP upgrade
- How to request assistance for performing an ONTAP upgrade
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