SU553: X91440A NIC in 4x10G breakout mode may fail after FW update in ONTAP 9.13.1
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- Last Updated:
- 12/23/2023, 6:08:40 AM
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Summary
An X91440A NIC port in 4x10G breakout mode might fail to initialize if ONTAP is upgraded to 9.13.1 or later. This issue does not occur with X91440A ports in 40G configuration.
Issue Description
After upgrading to ONTAP 9.13.1, X91440A NIC ports previously configured in 4x10G breakout mode might fail to initialize after the reboot.
Applies to:
- X91440A (XL710) NIC in 4x10G breakout mode on the following platforms (NOTE: This issue does not occur when the NIC is not in breakout mode)
- AFF A700, ASA AFF A700, FAS9000
- AFF A900, ASA A900, FAS9500
Symptom
- When performing an initial system setup or when upgrading to ONTAP 9.13.1 or later, the following errors are seen:
initialization of network interface e4e failed due to unexpected software error IXL:43
initialization of network interface e4e failed due to unexpected software error IXL:-2
initialization of network interface e4f failed due to unexpected software error IXL:43
initialization of network interface e4f failed due to unexpected software error IXL:-2
initialization of network interface e4g failed due to unexpected software error IXL:43
initialization of network interface e4g failed due to unexpected software error IXL:-2
initialization of network interface e4h failed due to unexpected software error IXL:43
initialization of network interface e4h failed due to unexpected software error IXL:-2 - The affected ports are 10GbE breakout ports of an X91440A port in 4x10G breakout mode
- Some of the X91440A ports or the entire module/slot no longer appear in sysconfig CLI output:
slot 4: 10/40 Gigabit Ethernet Controller XL710 QSFP+
e4a MAC Address: d0:39:ea:51:4a:a8 (auto-40g_sr4-fd-up)
QSFP Vendor: FINISAR CORP
Device Type: XL710(0x1584) B1 (BSD99)
Firmware Version: fw 5.20 nvm 5.05 etid 8000d2de
GID: fe80:0000:0000:0000:0000:0000:0000:0104
Base LID: 0x104<<<<<< e4e, e4f, e4g, e4h missing
slot 8: 10/40 Gigabit Ethernet Controller XL710 QSFP+
e8a MAC Address: d0:39:ea:50:9e:e8 (auto-40g_sr4-fd-up)
QSFP Vendor: FINISAR CORP
Device Type: XL710(0x1584) B1 (BSD99)
Firmware Version: fw 5.20 nvm 5.05 etid 8000d2de<<<<<< e8e, e8f, e8g, e8h missing
Workaround
Prior to upgrading to ONTAP 9.13.1, disable the NIC firmware update that occurs as part of the ONTAP upgrade. Run the following commands:
::> system node run -node <name>
Type 'exit' or 'Ctrl-D' to return to the CLI
> priv set diag
*> bootargs
USAGE: bootargs [set|unset|get|print|dump] [arg [value]]
*> bootargs set bootarg.net.auto_update_disable_intel true
bootarg.net.auto_update_disable_intel == true
Then, proceed with the ONTAP 9.13.1Px upgrade.
Solution
Please contact NetApp Technical Support or log into the NetApp Support Site to create a case if you are currently experiencing this issue after upgrading to ONTAP 9.13.1.
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