SU557: [Impact: High] HDD (HAKPE0) firmware for drives with over 7 years of operating life
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- 2024/5/20 14:16:01
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Summary
[Impact High: Potential for Node disruption and potential loss of data access.]
NetApp® has identified that the drive models listed in the table below fail at a higher rate than other drives shipped by NetApp after 7 years of power-on hours. This is in addition to the concerns for all performance or capacity hard disk drives (HDD) as documented in SU464 (Systems with drives over 6 years of operating life).
NetApp has implemented a drive firmware fix that can be upgraded non-disruptively to mitigate the issue. The updated firmware is available from the Drive Firmware Download page on the NetApp Support site.
Update to minimum drive firmware for the affected drive part numbers and identification strings, below:
Issue Description
An internal drive management mechanism can experience a firmware bug between 7 (61,320 hours) and 7.5 years (65,700 hours) of power-on time that causes device resets approximately every 30 minutes.
Symptom
Messages similar to the following might be indicative of the issue. Note that the error code is not specific to this issue. However, increased failure rates of drives with this symptom should be considered reason to upgrade the firmware.
Sat Jan 20 12:35:02 +0000 [node01-nfsforce3213-mail-ne1: scsi_cmdblk_strthr_admin: scsi.cmd.notReadyCondition:notice]: Disk device 9b.05.1: Device returns not yet ready: CDB 0x88:0000000151299df0:00000008: Sense Data SCSI:not ready - Drive spinning up (0x2 - 0x4 0x1 0x2)(12000).
Sat Jan 20 12:35:03 +0000 [node01-nfsforce3213-mail-ne1: scsi_cmdblk_strthr_admin: scsi.cmd.notReadyCondition:notice]: Disk device 2d.57.23: Device returns not yet ready: CDB 0x28:00000008:0008: Sense Data SCSI:not ready - Drive spinning up (0x2 - 0x4 0x1 0x2)(8629).
Solution
Please download updated firmware for your drives from the Drive Firmware Download page on the NetApp Support site. Also, automatic firmware downloads and updates are available in our current minimum recommended releases of ONTAP from 9.10.1 forward.
Additional Information
See Bug CFDISK-936
In accordance with the Support Services terms, always update NetApp products with the latest version of firmware and software to provide the best reliability, availability, and serviceability:
- ONTAP Recommended Releases.
- Drive and Shelf firmware, by default, is typically updated automatically in the background with no disruption to client access:
- Find shelf and drive FW versions.
- Drive firmware download page.
- Shelf firmware download page.
- DQP (Disk Qualification Package): In order for your systems to recognize and utilize newly qualified drives, ensure the latest DQP is installed.
- Automatic Firmware Update from System Manager is available from ONTAP 9.10.1 and later.
Hot spare drives: To best maintain the continuous presence of hot spare drives available in the system, maintain the minimum recommended number of hot spares, and follow the standard drive replacement process if a drive fails.
Active IQ System Risk Detection:
For customers who have enabled AutoSupport™ on their storage systems the Active IQ Portal provides detailed System Risk reports at the customer and site and system levels. The reports show systems that have specific risks as well as severity levels and mitigation action plans. Drives that are not running the latest firmware is an example of such a risk. Not upgrading to the most current drive firmware could leave the storage appliance vulnerable to undesirable behavior.
Important: The purpose of this communication is for NetApp to notify its installed base end users about urgent and important product information that may affect product performance or reliability. The information contained herein and the distribution lists are NetApp confidential materials that are subject to restrictions on redistribution and that cannot be shared outside of this e-mail distribution list.
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