SU509: HDD (HAKPE0) firmware mitigates high failure rate
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- Last Updated:
- 6/29/2022, 12:49:59 AM
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Summary
NetApp® has identified that the drive model listed in the table below fail at a higher rate than other drives shipped by NetApp. As a result, NetApp has implemented a drive firmware fix that can be upgraded non-disruptively to mitigate the issue. The updated firmware is available from the Disk Drive Firmware Download page on the NetApp Support site.
Update to minimum drive firmware version for the affected drive part number and identification string, below:
| Part Number | Drive Identifier | Capacity | FW |
| SP-306A-R5/X306A-R5 | X306_HAKPE02TSSA | 2.0TB | NA01 |
| SP-306A-R5/X306A-R5 | X306_HAKPE02TSSM | 2.0TB | NA01 |
| SP-316A-R6/X316A-R6 | X316_HAKPE06TA07 | 6.0TB | NA01 |
| SP-336A-R6/X336A-R6 | X336_HAKPE04TA07 | 4.0TB | NA02 |
| SP-375A/X375A | X375_HAKPE04TA07 | 4.0TB | NA01 |
| SP-477A-R6/X477A-R6 | X477_HAKPE04TA07 | 4.0TB | NA01 |
| SP-480A-R6/X480A-R6 | X480_HAKPE04TSDB | 4.0TB | NA01 |
| SP-481A-R6/X481A-R6 | X481_HAKPE06TSDB | 6.0TB | NA01 |
Issue Description
Overly aggressive internal drive thresholds can result in unnecessary failures.
Symptom
Messages similar to the following might be indicative of the issue(s):
[node1: disk_admin: disk.outOfService:notice]: Drive 0b.04.0 (K4HKS3BB): Predictive Failure PFA (0x01), ASC(0x5d), ASCQ(0x90), FRU(0x90). Power-On Hours: 39216, GList Count: 6, Drive Info: Disk 0b.04.0 Shelf 4 Bay 0 [NETAPP X477_HAKPE04TA07 NA00] S/N [K4HKS3BB]…
Solution
Update drive firmware per the above Summary.
Additional Information
See Bug #1398852
In accordance with the Support Services terms, always update NetApp products with the latest version of firmware and software to provide the best reliability, availability, and serviceability:
- ONTAP Recommended Releases.
- Drive and Shelf firmware, by default, is typically updated automatically in the background with no disruption to client access:
- Find shelf and drive FW versions.
- Drive firmware download page.
- Shelf firmware download page.
- DQP (Disk Qualification Package): In order for your systems to recognize and utilize newly qualified drives, ensure the latest DQP is installed.
Hot spare drives: To best maintain the continuous presence of hot spare drives available in the system, maintain the minimum recommended number of hot spares, and follow the standard drive replacement process if a drive fails.
Active IQ System Risk Detection:
For customers who have enabled AutoSupport™ on their storage systems the Active IQ Portal provides detailed System Risk reports at the customer and site and system levels. The reports show systems that have specific risks as well as severity levels and mitigation action plans. Drives that are not running the latest firmware is an example of such a risk. Not upgrading to the most current drive firmware could leave the storage appliance vulnerable to undesirable behavior.
Important: The purpose of this communication is for NetApp to notify its installed base end users about urgent and important product information that may affect product performance or reliability. The information contained herein and the distribution lists are NetApp confidential materials that are subject to restrictions on redistribution and that cannot be shared outside of this e-mail distribution list.
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